mitss blogs
MITSS Hope Award


Building a Clinician Support Program
A Workshop at the Institute for Healthcare Improvement (IHI)

MITSS is pleased to be presenting Building a Clinician Peer Support Program -- a two day workshop hosted by the Institute for Healthcare Improvement (IHI). The program will be held at the IHI Offices in Cambridge, Mass., on Thursday, May 10th, and Friday, May 11, 2012.

This "roll up your sleeves" workshop is intended to give participants the training that they will need to support their peers after an adverse clinical event. Expert faculty will engage and instruct participants so that they can return to their organizations with the knowledge, skills, and techniques necessary to support and train their peers in this crucial endeavor. Group participation is encouraged (but not required) as this seminar will also discuss implementing a successful support program and engaging the full clinical team.

For detailed information including how to enroll, a preliminary agenda, program faculty, hotel and travel, as well as fees, click here.

Reserve your seats now -- don't delay as enrollment is limited. If you would like further information, contact Winnie Tobin at (617) 232-0090 or email to We look forward to seeing you in May!


Engaging Minority Communities in Safer Healthcare  

Thank you to everyone who attended our program held on Saturday, August 28th, 2010, at the Reggie Lewis Center at Roxbury Community College in Roxbury, MA.

Click here for the full report, Engaging Minority Communities in Safer Healthcare, from this wonderful event.

Access all of the wonderful faculty presentations from the event:

Click here for presentation from Deb Washington, Director of MGH Diversity Patient Care -- "Patient Safety: What is the Issue for Communities of Color?"

Click here for Lin Wu, RN, Massachusetts General Hospital -- "Towards Health Care Quality for Asian Americans"

Click here for Lisa O'Connor, VP of Nursing, Boston Medical Center (BMC) -- "Challenges of Patient Safety in an Organization with Diverse Populations"

Click here for Lisa Morris, Director of Cross Cultural Initiatives, University of Mass. Medical School -- "Medical Interpreters -- What is Their Role in Safety?"


Disclosure and Apology … What's Missing?
Advancing Programs that Support Clinicians

ON MARCH 13, 2009, 67 invited attendees, speakers, and facilitators spent the day discussing ways to offer emotional support to clinicians who have been involved in adverse medical events, includ­ing events that resulted in harm to patients and might have been prevented. Most participants represented institutions in Massachusetts, including hospitals, insurers, and medical societies, where they work as physicians, nurses, risk managers, patient safety officers, executives, claims representatives, employee assistance program (EAP) support staff, among other positions.

Professionals involved with clinician support at Children’s Hospital Boston and Kaiser Permanente in California described established programs at those institutions, an attorney whose practice concentrates on defense of malpractice cases described the legal ramifications of clinician support, and all who attended shared their experiences and ideas for advancing clinician support programs.
In the invitation, organizers characterized the Forum as a “day of learning” about a topic that for various reasons has not received the kind of attention the organizers believe it deserves. This report describes what we did and what we learned during the Forum.

The all-day event, Disclosure and Apology—What’s Missing? Advancing Programs that Support Clinicians, was sponsored jointly by MITSS (Medically Induced Trauma Support Services), Massachusetts Medical Society (MMS), CRICO/RMF, and ProMutual Group. It was held at the MMS offices in Waltham, Massachusetts, during National Patient Safety Awareness Week.

Click here to download the report

Friday, March 13th, 2009
All day program

Massachusetts Medical Society
Waltham Woods, Waltham, MA

James Conway, MS
SVP, Institute for Healthcare Improvement (IHI)

David DeMaso, MD
Coordinator, Office of Clinician Support
Children’s Hospital Boston
Jerry O’Keefe
Director of EAP, Kaiser Permanente

Saul Weingart, MD, PhD
Vice President for Patient Safety
Director of the Center for Patient Safety
Dana Farber Cancer Institute

John A. Fromson, MD
Associate Director of Postgraduate Medical Education
Massachusetts General Hospital


February 07, 2007

Linda Kenney and Dr. Rick van Pelt sit down with Dr. Emily Senay of the CBS Early Show to talk about disclosure, apology, and support.  (2/7/07)

>Click here to view the television spot.



For news and events please contact:

Winifred N. Tobin
Communications Director
T. 617-232-0090
F. 617-232-7181